Support
Support
Hello all,
Further to the "support levels" discussion thread ( http://datatables.net/forums/comments.php?DiscussionID=1280 ) I'm going to try a new approach for support for a while to see how it goes.
If you require or want support for DataTables, please post your question in the forum and then click the 'Donate + Support' button at the top of the page to make a donation. I'll answer your question as promptly as possible. The donation amount should be whatever the support question is worth to you - there is no fixed amount (although support packages might be considered in the future), and please indicate the thread ID in the donation comment.
I'm sorry to have to take this measure, but I simply can't keep up with the number of support questions in the forum as well as continuing development of DataTables and its plug-ins - up to 30 posts a day can take some considerable time to read, understand and diagnose the problem.
I will try to read all posts and take pro-active action if I believe there is a bug in DataTables - there is no question of the core software being unsupported.
Note also that there is no charge for just posting a question in the forum (the donation is simply to ensure you get an answer from me). We've got a great community going on here, with lots of questions being answered by others in the community. Special thanks go to those who have been answering questions in the forum. Notably TomC, vex, emjay2, pktm, gavin and iuliandum (and others!). Brilliant - thanks for adding your insights to questions that are being posed :-).
Thanks for your understanding,
Allan
Further to the "support levels" discussion thread ( http://datatables.net/forums/comments.php?DiscussionID=1280 ) I'm going to try a new approach for support for a while to see how it goes.
If you require or want support for DataTables, please post your question in the forum and then click the 'Donate + Support' button at the top of the page to make a donation. I'll answer your question as promptly as possible. The donation amount should be whatever the support question is worth to you - there is no fixed amount (although support packages might be considered in the future), and please indicate the thread ID in the donation comment.
I'm sorry to have to take this measure, but I simply can't keep up with the number of support questions in the forum as well as continuing development of DataTables and its plug-ins - up to 30 posts a day can take some considerable time to read, understand and diagnose the problem.
I will try to read all posts and take pro-active action if I believe there is a bug in DataTables - there is no question of the core software being unsupported.
Note also that there is no charge for just posting a question in the forum (the donation is simply to ensure you get an answer from me). We've got a great community going on here, with lots of questions being answered by others in the community. Special thanks go to those who have been answering questions in the forum. Notably TomC, vex, emjay2, pktm, gavin and iuliandum (and others!). Brilliant - thanks for adding your insights to questions that are being posed :-).
Thanks for your understanding,
Allan
This discussion has been closed.